Service Standards

Making insurance simple

Ellerton Knight works hard to maintain a strong reputation for integrity, reliability and professionalism, and our experienced, pro-active team is committed to enforcing rigorous Service Standards – a commitment which we believe has led to the successful retention of our clients over the years.

  • All telephone calls are answered within 5 rings
  • All client correspondence is dealt with on a daily basis
  • Commercial clients are provided with a 24hr contact number for emergencies
  • Ellerton Knight's efficient claims handling service provides our clients with continual reports and updates, enhancing the control of claims and decisions

 0121 423 1000

Call us to discuss your insurance requirements or if you would like to know more about Ellerton Knight's business practices.

Ellerton Knight are authorised and regulated by the Financial Conduct Authority. Registration 126460

Tried and tested service standards

Our growth and reputation are underpinned by an unflagging attention to detail and solid working principles. We pride ourselves on providing:

  • A personal, professional service
  • Close client–broker–insurer working relationships
  • Competitive specialist policies from reliable and secure insurance companies
  • Full compliance with FCA Standard requirements

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